Settling In

Settling In

Support Services

Here at the Students’ Union, we understand that coming to University can be a daunting time, whether you are moving away from home for the first time or coming back in to education after some time away, we want to make students feel safe and supported during their University experience. The Students’ Union and University provide an array of services for students and we are always happy to help where we can.

Here are a list services and information about them:

Students’ Union Advice Service: The Advice service are here to support you with academic misconduct, disciplinary panels, termination etc. The advice service is completely independent from the University and Hollie, our Academic Advisor can help represent students at University level meetings. For support please contact [email protected]

Students’ Union Welfare Support: Yuanting, our Vice-President Welfare& Activities can support students by providing mental health first aid as well as signposting to external organisations such as mental health charities or University support services.You can contact her at [email protected]

Residential Life Team: The RLT staff are available on campus day and night to ensure students are safe and for any incidents to be attended to. The team are there for you to chat to them, they are mental health first aid trained and can signpost you to any additional services should you need it. The team also put on events and activities throughout the year, do safety meetings with flats to make sure they are keeping all members safe and offer general support. You can contact them on [email protected] 

Accommodation drop in sessions: Monday, Tuesday, Thursday and Friday 11am-4pm in the Student Village reception.

Admissions drop in session: 10am-4:30pm at the Student Information Desk located in the Learning Hub on Waterside Campus.

ASSIST: The Additional Student Support and Inclusion Services Team (ASSIST) work with students who have additional needs to ensure they are getting the support they need in order for them to complete their studies, promoting equal opportunities and to ensure these students reach their full potential. ASSIST provides support with: physical, sensory impairments, medical conditions e.g. epilepsy, autism and learning difficulties e.g. dyslexia.  As well as providing daily drop-ins, the ASSIST team can support students with 1:1 study support, having a scribe in your lectures and exams, providing lecturers with an Academic Inclusion Report to ensure your needs are catered for and services from DSA which is Disabled Student Allowance. You can contact them at [email protected] , phone: 01604 892390. 

Counselling and Mental Health Team: This team is made up of Mental Health Advisors and Counsellors. Mental Health Advisors provide confidential support for students experiencing mental health difficulties. Mental Health Advisors assess how a mental health difficulty can affect a students learning and then recommend effective coping strategies to overcome this. They can also advise and support you in applying for DSA if you have a diagnosed mental health condition. Counsellors give you the opportunity to explore, discover and provide clarity to live more resourcefully and give you greater sense of fulfilment in your life. Counsellors will listen non-judgementally, support you and help you to make sense of the situation you are facing. They may also recognise and signpost you to other services in order for you to overcome your challenges. The Counselling and Mental Health Team also provide daily drop-ins for you. For more information please click here


Student Space: Student Space is run by Student Minds, the UK’s student mental health charity that aims to empower students and the university community to look after their mental health, support others and create change.

Help on offer from Student Space includes:

  • A dedicated freephone number open from 4-11pm, offering listening support, information and signposting: 0808 189 5260
  • 24/7 text message-based support. To start a conversation, text STUDENT to 85258
  • Webinars, videos and articles about issues including managing uncertainty as a student; relationships and social lives and bereavement and loss. Content here has been created by students and experts in mental health and well-being.

Please click here for more information from Student Space. 

Financial Guidance: The Financial Guidance Team are available to support you with money queries and explore whether you are eligible for any additional funding. The team also assess students for additional funds that the University provide such as the Financial Assistance Fund and the EU Hardship.Awards such as scholarships are also given to students and these do not need to be repaid. To get in touch to see all of the funding this team provide, attend one of their drop-ins, email: [email protected] or phone: 01604 893299.

International Student Support:  The International Student Office is there to support international students throughout their time in Northampton. They can provide help with: Visa support, tier 4 and dependant applications, induction, lost and stolen passport and much more. To get in touch, contact: [email protected] or attend one of their daily drop-ins.

Accomodation: Email: [email protected] or phone: 01604 892434/07793529600 (8am-4pm) or;

See Katy Baker at the Students’ Union for independent advice and information on your rights as a tenant. Email: [email protected] 
For University student support and advice, email: [email protected] or [email protected] 

Finance/cash office: email [email protected] or phone: 01604 892327

Multi-faith Chaplaincy: The chaplaincy brings together different faiths to represent students. The team work hard to support students and ensure they are able to follow their religion on campus and throughout their University experience. The chaplains are also trained in mental health first aid and provide a safe, calm environment should you need it. For more information please click here

Police Team: Here in Northampton we have a campus police team to ensure students are safe. The police team can offer advice around crime, safety issues and around protecting vulnerable people. You will see the Campus Police Team around campus as well as working other teams such as security. For more information please click here.