Northampton Nightline is a student-listening service, which is open at night and run by students for students, supported by the Students' Union. One night a week, student volunteers answer calls from their fellow university students about anything that is troubling them. Nightline Listeners provide a non-judgmental, advisory, confidential and anonymous service.
We are here for you to talk to, and to listen to you only.
In addition, we are part of a nationwide Nightline Association, which has call centres in 36 different universities. For more information, please see their website: http://nightline.ac.uk.
Who can use the service?
The service is available to anyone who is a student at the University of Northampton. You can talk to us about anything – this could be home sickness, burning your pizza, exam stress, housemate arguments or other personal issues happening in your life.
Listeners are not allowed to discuss your phone calls with anyone else, so you can rest assured that what you tell them remains confidential.
If you ask a listener for a phone number, such as the doctor's, they are able to provide this to you. But only if you ask.
When can I speak to someone?
Nightline operates on a voluntary basis and is currently open to receive calls every Friday evening during term-time.
If you need someone to talk to, do not hesitate to give them a call on 01604 89 3819; they will listen, not lecture.
Can I volunteer with Nightline?
We are currently looking for volunteers to help the Nightline service. There are two volunteering roles available – either the Nightline Listener or Friend of Nightline Team Member. Both roles are equally important.
Nightline has a very small team at the moment, which is why we only offer a service on Friday nights. As we grow, we hope to increase our support service.
If you are interested in becoming part of the Listening or Promotional Team, please email the Nightline Coordinator at [email protected].
A Listener is specially trained to work the night shift taking phone calls, and answering emails from students. You do not ask for personal details or lecture, just actively listen and support. You can never publicly say you are a Nightline Listener, as you have to remain anonymous. You cannot tell people out of the service anything about the phone calls you take.
Currently, we run a service on Friday nights during term-time from 9pm to 2am. You need to ensure that you will be available for these shifts once a fortnight.
If your application is accepted, you will be invited to an interview at a mutually convenient time. If successful at interview, you will be required to attend a compulsory training session.
Friends of Nightline (Promotional Team)
Friends of Nightline are student volunteers, whose aim is to promote Nightline and its service. These amazing volunteers are not Nightline Listeners, and do not volunteer on the Friday night shifts. Instead, their role is to:
- Manage the Northampton Nightline Facebook page;
- Run the Nightline stall at Union Day;
- Implement marketing campaigns about Nightline;
- Organise awareness campaigns relating to de-stress from exams, home sickness or mental health (to name a few).
These volunteers are not trained to support students, like our Listeners. So, if you see them with their T-shirts, ask them about the service, but remember that they only promote it.
To get more information on becoming a Friends of Nightline volunteer, please email [email protected].